ℹ️ This policy explains your statutory right of withdrawal for consumer contracts and how EgoPvP Hosting additionally offers a 72‑hour goodwill refund window. Nothing in this policy limits your mandatory rights under EU/German law.
Hosting is generally a digital service (ongoing performance). That means the withdrawal right does not automatically vanish at activation; it may expire after full performance of the initial term if you consented to immediate start. Until then, if you withdraw within 14 days, we may deduct pro‑rata value for the period already provided as allowed by law.
We voluntarily offer a 72‑hour goodwill refund window from your initial payment — even where the statutory withdrawal right may be limited by law. This goodwill gesture is at our sole discretion and does not waive any legal requirements about your consent/acknowledgement when starting service.
⚠️ Requesting a refund will terminate your service and trigger deletion after 3 days. ALL DATA WILL BE LOST PERMANENTLY UPON DELETION.
Refund tickets are usually processed within 2–12 hours.
You are eligible to request a refund within 72 hours of your initial payment, provided the following conditions are met:
We do not offer refunds in the following cases:
⚠️ Refunds are always issued at our sole discretion and are not guaranteed.
Approved refunds will be credited to your EgoPvP Hosting account balance, or returned to the original payment method, if technically possible.
Refunds are typically processed within 5–7 business days after approval (your payment provider may vary).
Submit a ticket through the Ticket System and include:
⚠️ Requesting a refund or exercising withdrawal terminates your service; data deletion follows after 3 days. All data loss is permanent.
This policy is part of our Terms of Service and is governed by German law.
Any chargebacks made outside of this process may lead to account suspension.
Nothing in this policy removes your mandatory consumer rights. Our 72‑hour refund is a goodwill addition to the statutory rules.
Last updated: September 13, 2025